Refund and Cancellation Policy Details
Last Updated: September 15, 2026
Welcome to RedPages Online (“RedPages,” “we,” “us,” or “our”).
RedPages Online is an online business directory that helps customers discover local businesses, products, services, professionals, organizations, and other business information.
This Refund and Cancellation Policy explains the terms applicable to paid listings, advertising packages, featured listings, promotional services, subscriptions, and other paid services offered through https://redpages.online/.
By purchasing any paid service from RedPages Online, you agree to the terms of this policy.
1. Scope of This Policy
This policy applies to payments made for services offered by RedPages Online, including where applicable:
- Business directory listings
- Premium or featured business listings
- Sponsored listings
- Advertisement packages
- Banner advertisements
- Promotional packages
- Business profile upgrades
- Subscription-based directory services
- Listing renewal services
- Other paid digital services offered through RedPages Online
The specific refund terms applicable to a particular service may also be displayed during the purchase or checkout process.
2. Cancellation of a Paid Service
A customer may request cancellation of a paid service by contacting RedPages Online as soon as possible after placing the order.
Cancellation requests should include:
- Customer name
- Business name
- Registered email address
- Order or transaction reference, if available
- Service purchased
- Reason for cancellation
Cancellation requests can be submitted through our website’s contact/support channels.
Before Service Activation
If a cancellation request is received before the purchased service has been activated, published, or started, RedPages Online may review the request and, where applicable, provide a refund according to the circumstances and payment terms.
After Service Activation
Once a paid listing, advertisement, featured placement, subscription, or promotional service has been activated or published, cancellation may not automatically qualify for a refund.
This is because digital directory and advertising services may involve work, publication, placement, processing, or promotional exposure that begins after payment.
3. Refund Eligibility
Refunds may be considered in circumstances such as:
- Duplicate payment for the same service
- Payment made in error and reported promptly
- A technical issue caused by RedPages Online that prevents delivery of the purchased service
- RedPages Online cancels a service and cannot provide the purchased service
- A refund is otherwise required under applicable law
- Other exceptional circumstances approved by RedPages Online
Refund eligibility will be determined based on the nature of the service, its activation status, the reason for the request, and applicable law.
4. Non-Refundable Services
Unless otherwise stated or required by applicable law, the following may generally be non-refundable once the service has been activated or delivered:
- Published business directory listings
- Featured listings
- Sponsored listings
- Banner advertisements
- Promotional campaigns that have started
- Listing upgrades that have already been activated
- Digital promotional services already delivered
- Subscription periods that have already commenced
- Services that have been substantially completed
This does not affect any consumer rights or remedies that cannot legally be excluded.
5. Incorrect or Incomplete Information
Customers are responsible for providing accurate information when submitting a business listing or purchasing an advertising service.
RedPages Online is not normally responsible for refunding a service where:
- Incorrect business information was supplied by the customer
- Incorrect contact details were provided
- Required information was not provided
- Images or content supplied by the customer were incorrect
- The customer failed to respond to a request for required information
- The customer requested changes after the service had already been published
Where reasonably possible, RedPages Online may allow customers to request corrections or updates to their listing.
6. Business Listing Rejection or Removal
RedPages Online may refuse, suspend, modify, or remove a listing where the submitted content:
- Violates our Terms and Conditions
- Contains false or misleading information
- Contains unlawful content
- Infringes intellectual property rights
- Contains spam or malicious content
- Is inappropriate or abusive
- Violates applicable laws or regulations
- Creates a security or platform risk
If a listing is rejected or removed because of a violation of our policies or applicable law, the payment may not be refundable unless required by applicable law or otherwise determined by RedPages Online.
7. Advertising Services
For advertising services such as:
- Homepage banners
- Category advertisements
- Sponsored placements
- Featured business positions
- Promotional campaigns
refund eligibility may depend on whether the advertising campaign has started.
Once an advertisement has been published or a promotional campaign has commenced, payments may generally be non-refundable.
If RedPages Online is unable to deliver an advertising service because of a technical or operational issue within our control, we may, at our discretion:
- Extend the advertising period
- Provide replacement advertising
- Reschedule the campaign
- Provide a partial refund
- Provide another appropriate resolution
8. Subscription Cancellation
If RedPages Online offers recurring or subscription-based services, customers may request cancellation before the next billing period.
Cancellation normally prevents future renewals but does not automatically create a refund for a subscription period that has already started.
Unless otherwise stated during purchase, the customer may continue to receive the service until the end of the already-paid subscription period.
Where applicable, any recurring payment authorization should be cancelled according to the payment provider’s available cancellation process.
9. Duplicate Payments
If you believe that you have accidentally made a duplicate payment for the same service, please contact us as soon as possible.
After verification, RedPages Online may refund the duplicate amount through the original payment method, subject to payment-provider processing requirements.
10. Refund Processing
If a refund is approved, RedPages Online will normally initiate the refund using the original payment method where technically possible.
The time required for the refund to appear in the customer’s account may depend on:
- Payment gateway
- Bank
- Card issuer
- UPI provider
- Other payment service provider
RedPages Online is not responsible for delays caused by banks or third-party payment processors after the refund has been initiated.
11. Payment Gateway and Transaction Charges
Where applicable, payment gateway or transaction processing charges may be treated separately from the service amount.
If a refund is approved, the amount refunded may be subject to applicable payment-provider rules, transaction costs, or legal requirements.
Any such deduction will be communicated where applicable.
12. Fraudulent or Unauthorized Transactions
If you believe that an unauthorized transaction has been made using your payment method, contact your bank, payment provider, and RedPages Online immediately.
We may request transaction details and other information reasonably necessary to investigate the issue.
We reserve the right to investigate suspected fraudulent, abusive, or unauthorized transactions before processing any refund.
13. Customer Responsibility
Before completing a purchase, customers should carefully review:
- Service description
- Listing package
- Advertising duration
- Pricing
- Subscription period
- Business information
- Contact details
- Applicable terms
- Cancellation and refund conditions
By completing the payment, the customer confirms that the information supplied is accurate and that the selected service is appropriate for their requirements.
14. How to Request a Refund or Cancellation
To request a refund or cancellation, please contact RedPages Online through our website.
Please provide:
Name:
Business Name:
Email:
Phone Number:
Order/Transaction ID:
Service Purchased:
Date of Payment:
Reason for Request:
Providing complete information will help us review your request more efficiently.
15. Review of Refund Requests
Each refund request may be reviewed individually.
RedPages Online may consider:
- Date of purchase
- Type of service
- Whether the service has been activated
- Whether the listing has been published
- Whether advertising has started
- Whether the service has been substantially delivered
- Reason for cancellation
- Technical problems, if any
- Applicable law and consumer rights
- Evidence provided by the customer
Our decision will be communicated to the customer through the contact information provided with the request.
16. Changes to Services
RedPages Online may modify, suspend, or discontinue certain services, features, packages, or advertising options.
If RedPages Online discontinues a paid service before the promised service period has been completed and cannot provide a reasonable alternative, we may provide an appropriate remedy, which may include an extension, replacement service, credit, or refund, subject to applicable law.
17. Consumer Rights
Nothing in this Refund and Cancellation Policy is intended to exclude, restrict, or waive any rights or remedies that cannot legally be excluded under applicable Indian law.
RedPages Online aims to handle refund and cancellation requests fairly, transparently, and in accordance with applicable consumer protection requirements.
The Department of Consumer Affairs identifies the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020 among India’s consumer-protection framework.
18. Grievances and Complaints
If you have a complaint regarding a refund, cancellation, payment, listing, or service, please contact RedPages Online through our website’s support/contact channels.
We will review the complaint and attempt to provide an appropriate resolution.
19. Changes to This Policy
RedPages Online may update this Refund and Cancellation Policy from time to time.
Any changes will be posted on this page with an updated “Last Updated” date.
Customers are encouraged to review this policy periodically.
20. Contact Us
For refund, cancellation, payment, or service-related questions, please contact:
RedPages Online
Online & Offline Business Directory
Website: https://redpages.online/
For support, please use the contact information and contact form available on our website.
Important Notice
This Refund and Cancellation Policy is a general policy prepared for RedPages Online. Your final policy should be adjusted to match the actual services you sell, payment gateway, subscription model, advertising packages, listing approval process, and refund practices used by your business.
If RedPages Online operates as a marketplace or facilitates transactions between customers and third-party businesses, additional terms may be required to clearly distinguish RedPages Online’s role from the role of individual sellers or service providers.
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